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Understanding your bill

You'll receive a natural gas bill from FortisBC every month. Your bill has an easy-to-follow format that lists each charge separately.

Sample bills

Glossary of terms

Definition of key terms on your bill

Tax updates

Carbon Tax & PST for businesses and stratas

Customer service

Small business customers  

Toll free: 1-888-224-2710
International: 1-250-979-4900  
Fax: 1-888-224-2720

Monday-Friday: 7 a.m. to 8 p.m. 
Email us or access your account 24 hours a day using Account Online.    

Large commercial & industrial customers

For billing questions, call toll free: 1-855-873-8773

Monday-Friday: 8 a.m. to 4 p.m.
Email us or access your account 24 hours a day using Account Online

For other inquiries, please contact an Account Manager.