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​At FortisBC, we enjoy hearing from our customers. Whether you have questions, a comment to make, a bill to pay, or simply need to reach a specific individual, we’d love to hear from you.

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Natural gas billing & inquiries

Toll free: 1-888-224-2710
International: 1-250-979-4900
Fax: 1-888-224-2720

Email us or access your account 24 hours a day using Account Online.

Customer service hours (PDT)

Monday-Friday: 7 a.m. to 8 p.m.

Natural gas emergencies

Call toll free: 1-800-663-9911 (24 hours)

Pay your natural gas bill by cheque

Mail to:
FortisBC - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC V6B 6M9

or use a FortisBC payment drop box

Natural gas rebates:

Email: rebates@fortisbc.com
Phone: 1-800-663-8400

Corporate office

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8

Phone: 604-576-7000
Toll free: 1-800-773-7001​

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Electricity billing & inquiries

Toll free: 1-866-436-7847
International: 1-250-645-5290
Fax: 866-540-6732

Email us or access your account 24 hours a day using Account Online.

Customer service hours (PDT)

Monday-Friday: 7 a.m. to 7 p.m.

Electricity emergencies or power outages

Call toll free: 1-866-436-7847 (24 hours)

Pay your electricity bill by cheque

Mail to:
FortisBC - Electricity
PO Box 8970 Station Main
Vancouver, BC V6B 4E2

or use a FortisBC payment drop box

Electricity rebates:

Email: electricrebates@fortisbc.com
Phone:  1-866-436-7847

Corporate office

FortisBC - Electricity
Suite 100, 1975 Springfield Road
Kelowna, BC V1Y 7V7​