Rebate bundle: Income-qualified programs

Free home energy evaluation & upgrades

Free kit to save energy at home

Get free energy-saving products to make your home more comfortable and energy efficient.

Free home energy evaluation & upgrades

If your household is income-qualified, this program can help you save energy and improve the comfort of your home, at no charge.

Eligibility

  1. You must have a residential electricity account with one of the following utilities:
    • BC Hydro, FortisBC, New Westminster, Grand Forks, Summerland, Penticton or Nelson Hydro
  2. You must live in a detached house, duplex, townhouse or manufactured home.
  3. Your combined household income must be below the maximum shown for your household size. Proof of income is required.

    Household sizeMaximum household income
    1 person$32,900
    2 people$41,000
    3 people$50,400
    4 people$61,200
    5 people$69,400
    6 people$78,300
    7 or more people$87,200

Read the terms and conditions.

Details about the Energy Conservation Assistance Program

Participants benefit from a free home energy evaluation, advice on saving energy and free installation of products such as: 

  • LED light bulbs
  • kitchen and bathroom faucet aerators
  • water-efficient showerheads
  • hot water pipe wrap
  • exterior door weatherstripping
  • carbon monoxide alarms 

Some homes may also qualify for an ENERGY STAR® certified refrigerator; attic, wall and/or crawlspace insulation; or a high-efficiency natural gas furnace or a furnace rebate.1

Every home is different. Your program representative will determine which energy-efficiency upgrades your home is eligible for. Additional visits may be needed to install some equipment if your home qualifies.

How to apply 

FortisBC and BC Hydro work together to offer the Energy Conservation Assistance Program, so apply to your electricity provider. 

FortisBC electricity or Grand Forks, Summerland, Penticton or Nelson Hydro customers  

  1. Complete and sign the Energy Conservation Assistance Program application form.
  2. If you rent, remember to provide the Landlord Consent Form.
  3. Include proof of income for every member of the household 18 years or older. Please black out all information on your proof of income document except for your name, income and effective date.
  4. Send your completed application form to:

    FortisBC Energy Conservation Assistance Program
    100-1975 Springfield Road
    Kelowna, BC V1Y 7V7

    OR, scan and email your application to ECAP@fortisbc.com.
  5. If you qualify, a program representative will contact you to arrange your home energy evaluation and installation of energy-saving products.
  6. If you have questions, call 1-866-436-7847 or email ecap@fortisbc.com.

BC Hydro or New Westminster electricity customers

  1. Complete and sign the Energy Conservation Assistance Program application form.
  2. If you rent your home, remember to provide the Landlord Consent Form.
  3. Include proof of income for every member of the household 18 years or older. Please black out all information on your proof of income document except for your name, income and effective date.
  4. Send your completed application form to:

    ECAP Operations
    PO Box 8910 Station Terminal
    Vancouver, BC V6B 9Z9
  5. If you qualify, a program representative will contact you to arrange your home energy evaluation and installation of energy-saving products.
  6. If you have questions, call 1-800-BCHYDRO (1-800-224-9376) or 604-224-9376 in the Lower Mainland.

How do I show proof of income? 

If requested, submit a copy of one of the following for each member of your household over 18 years of age. Black out all information except for your name, effective date and income (Line 150 on a Notice of Assessment).

  • Notice of Assessment (NOA): submit a copy of your NOA from the Canada Revenue Agency for a current income tax return.
  • Social Assistance: submit your monthly cheque stub, or a printed copy of your Confirmation of Assistance if registered for My Self Serve.
  • Shelter Aid for Elderly Renters (SAFER): submit either your SAFER cheque stub, acknowledgment letter or benefit change letter from BC Housing.
  • Rental Assistance Program: submit your Rental Assistance Program acknowledgment or benefit change letter from BC Housing.
  • National Child Benefit Supplement: submit your benefit notice from Canada Revenue Agency.

How to get your Notice of Assessment

  • The NOA is the document Canada Revenue Agency sends you after filing your tax return. If you have your most current NOA, send us a copy with your application.
  • If you do not have your NOA, use Canada Revenue Agency’s My Account service to view and print a copy of your information.
  • You can also call them to request your NOA at 1-800-959-8281. Agents are available Monday-Friday, 9 a.m. to 5 p.m.

Energy conservation help for non-profit housing providers

Non-profit, co-op or Indigenous housing organizations can have this program delivered to multiple units in a complex. Program representatives work with you to coordinate the program with your residents, such as holding community meetings and helping to set up appointment schedules. To learn more, call 1-855-560-3227.

We're here to help

For more information, residential FortisBC electricity and municipal electricity customers can call 1-866-436-7847 or email ecap@fortisbc.com.


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1Products installed depend on the individual characteristics of the home and other program criteria. Only FortisBC natural gas heated, FortisBC electrically heated or BC Hydro electrically heated single family homes, townhouses and duplexes are eligible for insulation upgrades. In addition, FortisBC natural gas heated homes must also meet consumption thresholds to qualify for insulation or furnace replacement. Other program criteria apply. Apartment units, mobile homes and homes with other heating fuel types are not eligible for insulation or furnaces. Offer subject to change.