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You have a choice for natural gas

With Customer Choice, you can choose whether to purchase natural gas from FortisBC (your local natural gas utility) or an independent gas marketer.* No matter which option you choose, FortisBC will continue to deliver your natural gas, safely and reliably.  


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  • Natural gas is offered at a variable rate to customers in all rate classes.
  • Rates are reviewed quarterly by the BC Utilities Commission (BCUC) and can be adjusted based on market conditions.
  • FortisBC does not sell natural gas contracts door-to-door. If you are already a FortisBC natural gas customer, no action is required on your part. Learn more about buying from FortisBC.

Independent gas marketer

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  • Rate 2 and 3 commercial customers can choose to buy natural gas at a fixed rate over a fixed term of one to five years.
  • Rates remain the same for the term of your agreement regardless of market energy price fluctuations.
  • Independent gas marketers may contact you directly. Learn more about buying from marketers.


Transportation service option

Rate 3, 5 and 7 customers (large-volume commercial and industrial) can choose to negotiate their gas supply contract. In this case, an independent gas marketer purchases natural gas on your behalf, which FortisBC transports to you. Learn more about the transportation service option.

Why do I have a choice?

The Customer Choice program was developed in response to the provincial government’s 2002 energy policy. Commercial customers have been participating in the program since 2004. In 2007, the BCUC opened a portion of BC’s residential natural gas market to competition, including customers in the Interior and Lower Mainland. And as of November 1, 2015, the program opened to customers in Whistler, Vancouver Island, Powell River and the Sunshine Coast.

Learn about Customer Choice for residential customers.

Resources for gas marketers


*Customer Choice is not available to FortisBC customers in Revelstoke or Fort Nelson.