Natural gas furnace rebates

Sebastian and Mickey from HGTV Canada's Worst to First remind you to ensure your new furnace has a two-pipe direct vent system.

Notice to customers:
Due to the COVID-19 public health emergency, there may be processing delays for applications submitted by mail or email. We encourage you to submit your rebate application online.

Thank you for your patience.

Replace your old natural gas furnace with an eligible ENERGY STAR^® model and you could qualify for a rebate of up to $1,000. Plus, if you install an eligible connected thermostat, you could be qualify for an additional $150 rebate.

Before beginning work, make sure you qualify for this rebate by reviewing the Program Rebate Requirements, as outlined in the full terms and conditions and the eligibility and rebate details below.

Eligibility

1. You must be a residential FortisBC natural gas customer, with natural gas as your primary source of heat.
2. Your existing furnace must be at least 10 years old and must not require repairs in excess of $1,000 (pre-tax, including parts and labour). Emergency replacements of a furnace that is not in working order or is deemed unsafe to operate by a licensed gas contractor is not eligible.
3. The furnace must be the home’s primary* source of space heating.
4. You must install an eligible ENERGY STAR furnace with a two-pipe direct vent system. Please verify this by including a photograph with your application.
   
   For more information, see our info sheet: Five things to know before your new high-efficiency furnace is installed.
5. Applications must be submitted within six months of the invoice date.
6. Connected thermostats must be installed by your licensed contractor at the same time as the new qualifying furnace installation.
   *Only one primary space heating rebate allowed per home. (A fireplace is considered secondary.)

Review all the terms and conditions.

Make sure the product you’re planning to purchase is eligible for a FortisBC rebate. Click the plus (+) sign to the right of the product type to search by manufacturer and model number.

Note: some results may include an asterisk “*” in place of characters. As long as the characters before and after the asterisk match your model number, your model is eligible.

Rebate details

How to apply

1. Purchase an eligible ENERGY STAR furnace and have it installed with a two-pipe direct vent system by a Technical Safety BC licensed gas contractor. You can find a contractor by searching our online directory.

2. Work with your contractor to complete, in full, the furnace rebate application and commissioning sheet:

   • Application for furnaces with invoice dated up until September 30, 2019

   Your application must include:

   • a photograph of the new two-pipe direct vent system, if applicable, (sample 1, sample 2)
   • a copy of your paid invoice showing details of all work performed including:
     • purchase date
     • make and model number
     • installation permit number
     • gas contractor’s Technical Safety BC licence number.

     See the sample invoice for specific requirements.

3. Email your completed application and copies of supporting documents within six months of the invoice date to: rebates@fortisbc.com.
   
   Watch our short video to learn more about how to apply for your natural gas furnace rebate.
   
   Applications may take up to 90 days to process. A small percentage of applicants may be asked for permission to visit their home to verify the installation and operation of their new furnace. These site visits are carried out by a third-party contractor and help us improve our rebate programs.

Incentives for gas contractors

Contractors who would like to take part in our Furnace Replacement Program can receive a $100 incentive for each approved customer application.

Contractors are required to agree to terms and conditions and comply with requirements in the High-efficiency furnace installation guide for existing houses.

Third-party offers and services

CleanBC

For advice on options and incentives for energy-efficiency upgrades for homes, contact the CleanBC Energy Coach. Energy Coaches are trained energy-efficiency specialists who provide building-science based information about the options and opportunities to improve the energy efficiency of your home or building. Note: FortisBC is not responsible for any advice provided by the energy coach. 

Ecolighten

As we work to continuously improve our programs, we will be asking a small percentage of applicants to provide us with access to their home to verify the installation and operation of the new furnace. This work is being carried out by a third-party contractor called Ecolighten Energy Solutions. The site visit may be conducted either in-person or virtually using an app such as FaceTime or Google Hangouts. Ecolighten staff will always call in advance to book a site visit appointment with you. Their staff also carry photo ID badges identifying them as FortisBC contractors.

Ensure a quality furnace installation

Having your high-efficiency heating system installed to quality standards can help provide you with years of comfort and energy savings. Check out these resources to learn more: 

• Watch our short video to learn what quality installation standards are and how to choose a natural gas contractor.
• Review our info sheet: Five things to know before your new high-efficiency furnace is installed.

We’re here to help

If you have questions about this rebate, or are a contractor who is new to this program, email rebates@fortisbc.com.

This program is funded in part, by the Province of British Columbia and the Government of Canada.