Direct contact water heater rebate

Direct contact water heaters heat water as it comes into contact with gases from a natural gas flame and can produce large volumes of sanitary hot water for industrial processes, quickly and efficiently.


  1. You must be a FortisBC natural gas customer under any rate class except Rate 1. 
  2. You must be the property owner or long-term leaseholder of an industrial facility.
  3. Your facility must use natural gas as an input to industrial production.1

Review all the terms and conditions.

Rebate details

We offer rebates of up to $50,000 on direct contact water heaters to help laundry facilities, food processors, dairy operations, concrete plants, greenhouses and other industries keep up with demand for hot water and keep natural gas costs down. 

Type  Rebate Requirements
High efficiency direct contact water heater $5 per MBH, up to $50,000
  • must use natural gas as a fuel
  • must be used in industrial process applications
  • must have an annual fuel use efficiency (AFUE) rating of 90 or higher
  • must have an input rating of 300 MBH or higher

How to apply

  1. Have a gas contractor licensed with Technical Safety BC install your equipment.
  2. Complete the direct contact water heater rebate application. Your rebate application must include a paid invoice showing the product type, quantity, make, model number and total installed cost (before taxes). 
  3. Once approved, you should receive your rebate in six to eight weeks.
Note: the rebate application link below takes you to Account login. Once you've registered and/or logged in you can start your rebate application. Hint: we recommend using Google Chrome® for the best experience.

Start your rebate application

For more tips on using the online rebate application, read our how-to guide.

We’re here to help

If you have questions, contact your key account manager or email [email protected].

1Industrial production is a manufacturing or transformative process in which raw materials are transformed into finished goods for the purpose of resale with the use of machines, tools and labour.