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Electricity outages
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Contact
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Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

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Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

See outage map

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Smell gas

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Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

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Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

Email us

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Natural gas

1-888-224-2710

Monday-Friday

7 a.m. to 8 p.m.

Electricity

1-866-436-7847

Monday-Friday

7 a.m. to 7 p.m.

Media contact

1-855-322-6397
(24 hours)

FortisBC liquefied natural gas

FortisBC Alternative Energy Services

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