Scams and fraud

Fraudsters, scammers or companies using high-pressure sales tactics will sometimes contact you by pretending to be an employee or representative of FortisBC. From people knocking at your door to sending suspicious emails, we want you to be aware of the types of fraud or scams out there and what you can do to protect yourself and your personal information.

Unannounced salespeople at your door 

From time to time, salespeople from other companies may come to your door unannounced and use the FortisBC name to establish a point of trust with you. Using high-pressure sales tactics, they may ask to see your furnace, other appliances or your FortisBC bill. These visits can happen just before heating and cooling season – so before spring and in the fall. 

What you can expect from a FortisBC visit

If you're not expecting a visit from a FortisBC representative and a person knocks on your door claiming to be with FortisBC, ask to see their ID and contact us.

Note: FortisBC representatives will always carry valid identification.

We will never visit your home or business asking to see your furnace, other appliances, your bill or offer any types of services or products. We also don’t perform unscheduled inspections on home or business equipment. The only times we may come to your door is when:

  • we’re letting you know of construction work happening in your neighbourhood
  • there’s a natural gas disruption/outage or emergency
  • we’ve scheduled an appointment with you, for instance, to do a meter exchange

Digital, email and phone scams

Some companies may mimic legitimate FortisBC emails to make customers open an email, click a link or attachment, make a payment or give away personal information via phone or email.  Some scammers send spam emails or texts disguised as FortisBC with spoofed email addresses, logos, trademarks, website links and wording to add to the deception. 

Scammers may also attempt to contact you by phone, claiming that your account payment is overdue. They may use high-pressure tactics and claim that immediate payment is required through digital currency (e.g. Bitcoin) or by prepaid credit card.

What you can expect as a FortisBC customer

FortisBC will not ask you for your Social Insurance Number, driver’s licence number, passwords or financial information by email. We also don’t send unsolicited text or SMS messages to customers.

If you receive a valid email from us, it’ll be in response to a request or inquiry you’ve already made with us that requires us to follow up. 

FortisBC does not require payment through digital currency or prepaid credit card. 

What you can do to protect yourself

If you receive an email that appears to be from FortisBC that you’re unsure about, do not:

  • click on links
  • open attachments
  • download pictures
  • forward it
  • respond to it

Instead, contact us and we’ll confirm whether the email was from us or not. 

If you receive a suspicious phone call from someone claiming to be from FortisBC, the best thing to do is hang up and contact us to confirm if the call was valid. 

Your security and privacy

Your security and privacy are very important to us. If you receive a suspicious visit, email or sales call, contact us immediately or email fraudprevention@fortisbc.com.