Furnace and Boiler Replacement Program

Ryan Coleman of EcoLighten Energy Solutions encourages customers to have their new furnace installed to a quality standard to optimize energy efficiency and help extend furnace life.  

Replace your old furnace or boiler with an eligible ENERGY STAR® or equivalent model that’s 95 per cent efficient or higher for furnaces, and 94 per cent efficient or higher for boilers, and you could receive a $500 rebate. Note: you must pre-qualify for your rebate by December 31, 2017.

Eligibility requirements* 

1. You must be a FortisBC residential natural gas customer, with natural gas as your primary source of heat.
2. Your existing furnace or boiler must be at least 10 years old and must not require repairs in excess of $1,000 (pre-tax, including parts and labour). 
3. You must install an eligible ENERGY STAR or equivalent furnace or boiler with a two-pipe direct vent system (to be verified by submitting a photograph as part of your application).
4. You must have a valid pre-qualification code before applying for your rebate. Codes are available until December 31, 2017, or while quantities last. 
5. You must have purchased, installed and paid in full for your furnace or boiler within six months of receiving your pre-qualification code.

*You can find a complete list of requirements under the terms and conditions. 

How to apply 

1. Review the terms and conditions and information sheet.
2. Apply for your pre-qualification code by December 31, 2017. Note: you’ll need your FortisBC account number.
3. Choose and purchase an eligible ENERGY STAR furnace or boiler and have it installed with a two-pipe direct vent system by a BC Safety Authority licensed gas contractor. You can find a contractor by searching our directory.
4. Complete the application in full. Include your pre-qualification code and have your contractor complete their part of the application. You must also include a photograph of the two-pipe direct vent system and a copy of your invoice showing details of all work performed, purchase date, make and model number and installation permit number.
   
   See a sample invoice to ensure your invoice includes all required information.
   
5. Within six months of being issued a pre-qualification code, send your completed application and copies of supporting documents to: 
   
        Furnace and Boiler Replacement Program
        FortisBC
        PO Box 9090
        Surrey, BC V3T 5W4
   
        Or
   
        Email it to furnace@consumer-response.com.
   
   Please note: if you are emailing your application, please ensure the application forms are saved in .pdf format, and photographs are submitted in .jpg or .png format. Emailed applications should not exceed 15MB.
   
6. Applications may take up to 90 days to process.

Ensure a quality furnace installation

Your new furnace can provide you with years of comfort and efficiency, but only if it’s installed to a quality standard. Check out these resources to learn more: 

• Watch our short quality install video, which explains how to choose a natural gas contractor and why it’s important to ensure your new furnace meets quality installation standards. 
• Learn more with our tips on buying a new furnace. 
• Review the High-Efficiency Furnace Installation Guide for Existing Houses.
• Read our interview with Ryan Coleman of EcoLighten Energy Solutions. Ryan is a proponent of the quality installation guidelines now recommended to all natural gas contractors in BC.

Program incentives for natural gas contractors

Contractors who would like to take part in our Furnace and Boiler Replacement Program can receive a $50 incentive for each approved customer application.

Are you a contractor who’s new to this program? Learn how you can receive the incentive by calling us at 1-800-663-8400 or emailing furnace@consumer-response.com.

Questions?

Read the frequently asked questions. 

If you still have questions call us at 1-800-663-8400 or email furnace@consumer-response.com.