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Frequently asked questions

 

 Pre-qualification process

 
Why does FortisBC have a pre-qualification process?

The pre-qualification process will help ensure you understand the program terms and conditions before you purchase your new heating system. Pre-qualification codes are available from June 30, 2017, to December 31, 2017. The pre-qualification code you receive is non-transferable; therefore, you cannot give this to another FortisBC customer.

I lost my pre-qualification code. What do I do?

​Please call us at1-800-663-8400.

I don’t have access to a computer. How do I get a pre-qualification code?

Call us at 1-800-663-8400 and we’ll be happy to assist you.

 

 Application process

 
How do I claim the Furnace and Boiler Replacement Program rebate?

First, obtain a pre-qualification code online or by calling 1-800-663-8400.

Once your new furnace or boiler is installed, send us your completed application form (including the pre-qualification code) with the contractor details completed in full, along with a copy of the paid invoice for the qualifying furnace or boiler and a photograph of the two-pipe direct vent system.

The invoice must include the purchase date, details of the work performed, the BC Safety Authority gas contractor licence number and the installation permit number. See a sample furnace invoice.

Applications—including supporting documents—must be emailed or mailed and postmarked no later than six months from the date you received your pre-qualification code.

Where do I get an application form?
You’ll find the application form on the natural gas furnaces and boilers webpage. If you called us to get your pre-qualification code, we’ll mail you the pre-qualification code and an application form.
 

 Eligible models

 
Where do I find a list of eligible models?

Eligible models are listed here.

How does a furnace or boiler qualify for a rebate?
To be eligible for a rebate, the furnace must be ENERGY STAR® certified or equivalent and at least 95 per cent efficient. The boiler must be ENERGY STAR certified or equivalent and at least 94 per cent efficient. If you’re not sure if a product qualifies for the rebate, check with your gas contractor.
What happens if I purchase a furnace or boiler that is not eligible?

​You will not qualify for a rebate.

 

 Deadlines

 
What are the deadlines?
You must purchase and install your furnace or boiler and apply for your rebate no later than six months after being issued the pre-qualification code. You must apply for a pre-qualification code by December 31, 2017.
What do you mean by the postmarked date?
If you’re sending your application by mail, its postmarked date must be no later than six months after you were issued a pre-qualification code. A postmark on a letter indicates the date and time the item was delivered into the care of Canada Post. If the letter was dropped into a post box, this is the date the mail was picked up by Canada Post. If you live in a rural area, please ensure the pickup times will be well within program deadlines. We cannot accept applications with a postmarked date after the deadline. To ensure your application is received by the deadline, we recommend you send it by registered mail.
What if I purchase my furnace or boiler before the program start date or after the deadline?
You will not qualify for the rebate if the furnace or boiler is not purchased within the timelines stated.
What if my invoice date is outside the program eligible purchase dates?
The invoice date must be within the eligible purchase date and must clearly show payment in full was made for the equipment.
What if my application goes missing in the mail?
FortisBC is not responsible for lost, damaged, incomplete, illegible or delayed applications.
What is the best way to submit my application?

Mail your application and supporting documents to:

Furnace and Boiler Replacement Program
FortisBC
PO Box 9090
Surrey, BC V3T 5W4

Registered mail is recommended. 

Or email furnace@consumer-response.com

For more information, call us at 1-800-663-8400.

Who is responsible for sending in the application?
You are responsible for sending in the application. If a contractor has agreed to take on this responsibility on your behalf, this agreement is solely between you and your contractor and not FortisBC. FortisBC is not responsible for lost, damaged, incomplete, illegible or delayed applications.
 

 Additional questions

 
Why do I need to have a two-pipe direct vent system installed?

​A two-pipe direct vent system is the most common and advanced system in home heating applications. One pipe provides directly vented outside air to the sealed combustion chamber, while the second sealed pipe directs exhaust gases outside. This system improves the efficiency and lifespan of the equipment as well as the comfort of your home.

Why am I required to send a photograph of my two-pipe direct vent system?

​We require a photograph so we can verify that your contractor has installed your furnace or boiler to optimal standards with this system.

How many rebates can I apply for under the program?

​This rebate is limited to one per dwelling. In addition, the rebate cannot be combined with other FortisBC furnace or boiler rebates.

What is classified as an emergency replacement?

​If a contractor deems the furnace or boiler unsafe to operate or not in working order for reasons other than a minor repair, or if the repair costs are estimated to be $1,000 or more before tax (including parts and labour), this is considered an emergency replacement and the furnace replacement is not eligible for a rebate.

Why does processing of applications take up to 90 days?

​Extensive auditing and validation is required to approve payment of each rebate. If we need to ask for resubmission or further supporting documentation, the processing time may be longer than 90 days.

My current heating system is less than 10 years old. Do I qualify for the rebate?

​No. Only furnaces and boilers older than 10 years are eligible for the rebate because the replacement of older furnaces results in the most energy savings.

What is a BC Safety Authority (BCSA) gas contractor licence number needed for?

​Contractors and companies working with regulated technologies must be licensed by the BCSA or gas authority in their region. The licence number is provided to you by your gas contractor who completes your installation.

How can I tell if my furnace or boiler needs replacing or repairing?

​It is always best to get a qualified gas contractor licensed by the BCSA to inspect your furnace or boiler. If you need help finding a contractor, our directory can help you find one in your area.

I am a qualified gas fitter. If I install the furnace myself, will I still get the contractor incentive?

​You will receive the customer rebate if you provide a copy of the homeowner’s gas permit or certificate of inspection. However, if you install your own furnace, you will not qualify for the contractor incentive.

What is a permit number needed for?

​Contractors need a permit before they begin installation. The installation permit number is provided to you by your licensed BCSA gas contractor who completes your installation.

Is the program available for new construction?

​No, this program is not available for new construction. If you’re building a new home, you can apply for rebates through the New Home Program.