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Natural gas water heater rebates

Whether you're building new or upgrading, installing a high-efficiency natural gas commercial water heater is one way to prevent your profits from running down the drain. Another is to apply for a rebate of up to $15,000.

Are you eligible?*

  1. You must be a FortisBC natural gas customer under any rate class except Rate 1.
  2. You must be a property owner or long-term leaseholder of an existing commercial building, or a builder/developer or property owner of a new commercial construction project.
  3. Submit an application and supporting documentation no later than 365 days after the purchase date of the product(s) (as shown on the paid invoice) or installation date (as listed on the application form), whichever is first.

*You can find a complete list of requirements in the terms and conditions.

Rebate amounts are determined by the size and efficiency of the water heater. 

Water heater type​ ​Rebate1 ​Maximum rebate
​Storage tank water heater ​$5/MBH


Up to $15,000

​Hot water supply boiler
(84 to 89.9 per cent thermal efficiency)
​Hot water supply boiler
(90 per cent efficiency and higher)
​High-efficiency tankless water heater ​$2.50/MBH

Note: The rebate amounts for certain water heaters are included on our eligible water heater list page.

1Additional incentives may be available; you can find a list of eligibility requirements under the terms and conditions.

Eligible water heaters

Water heaters must be included on our list of eligible water heaters at the time of purchase to qualify for a rebate.

Water heaters must also be used exclusively for generating domestic hot water (e.g. for use in lavatories, showers, washing machines, dishwashers).

How to apply

  1. Review the application form and terms and conditions.
  2. Ensure the water heater you plan to buy is on the eligible water heater list. If you have questions please contact us before you purchase and install the water heater.
  3. Contact a gas or mechanical contractor, licensed with the Technical Safety BC, to install your water heater(s). You can find a gas contractor through our directory.
  4. Email your completed application form to within 365 days of the purchase date (as shown on the paid invoice) or installation date (as listed on the Application Form), whichever is first. Be sure to provide copies of:
    1. the fully paid invoice including make and model number of the eligible water heater(s) purchased and installed. New construction projects may alternatively provide proof of payment in the form of a final progress draw invoice for the new building AND engineer-approved shop drawings that indicate the job name and site address as proof of make and model number of the eligible water heater(s).

We recommended submitting your application and supporting documents together to reduce processing time. If you can’t submit your application via email, please contact us to arrange an alternate method of delivery.

Thermal Energy Service Providers​ (TESP) administration process and fee*

Participants who are customers of a TESP are subject to an $825 administration fee for evaluation of the program application. The applicable administration fees are to be deducted directly from any rebate to which the participant is otherwise entitled. If the rebate is less than or equal to the applicable administration fee, the net rebate provided to the participant will be $0.

*A TESP is defined as an individual or organization other than the participant, who will/does own thermal energy generating assets such as the eligible water heaters, for the purpose of selling the thermal energy generated therefrom, to the participant.


For more information, contact your local natural gas energy solutions manager or email