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Direct contact water heater rebate

​Direct contact water heaters are used by laundry facilities, food processors, dairy operations, concrete plants, greenhouses and other industries to heat water just when it’s needed. They heat water as it comes into contact with gases from a natural gas flame and can produce large volumes of sanitary hot water for your processes, quickly and efficiently.

We offer rebates of up to $50,000 on direct contact water heaters to help you keep up with demand for hot water and keep natural gas costs down.

Eligibility requirements*

  1. You must be a FortisBC natural gas customer under any rate class except Rate 1. 
  2. You must be the property owner or long-term leaseholder of an industrial facility.
  3. Your facility must use natural gas as an input to industrial production.**

*You can find a complete list of eligibility requirements in the terms and conditions.
**Industrial production is a manufacturing or transformative process in which raw materials are transformed into finished goods for the purpose of resale with the use of machines, tools and labour.

Available rebates

​Type ​Rebate ​Description
​Direct contact water heater ​$5 per MBH, up to $50,000 ​for installing a high-efficiency direct contact water heater

Rebate-eligible direct contact water heaters must:

  • use natural gas as a fuel
  • be used in industrial process applications
  • have an annual fuel use efficiency (AFUE) rating of 90 or higher 
  • have an input rating of 300 MBH (MBTUs/hour) or higher

How to apply 

  1. Review the terms and conditions.
  2. Have a gas contractor licensed with Technical Safety BC install your equipment.
  3. Complete the rebate application form. Your rebate application must include a paid invoice showing the product type, quantity, make, model number and total installed cost (before taxes).
  4. Email the completed and signed application form and scanned copies of all supporting documentation to
  5. Once approved, you should receive your rebate in six to eight weeks.

Point-of-sale rebates may be available from participating industrial commercial partners. For more information, contact


For more information, contact your key account manager or email