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Consumer agreement

If you wish to participate in Customer Choice you will be required to sign two documents.

1. Notice of Appointment of Marketer

By signing this form you give FortisBC permission under privacy legislation to release your consumption history to the gas marketer. This form confirms your desire to participate in Customer Choice and ensures you have agreed to our billing and collections arrangements.

This release form also authorizes FortisBC to continue delivering natural gas to your home if your marketer goes out of business.

2. Consumer Agreement

This contract outlines the terms and conditions of the supply agreement between you and the marketer. The essential elements of the offer are outlined including, but not limited to:

  • price per gigajoule in Canadian dollars
  • length of the fixed term (1-5 years)
  • renewal provisions
  • terms and penalties for early termination of your Consumer Agreement including the minimum agreement term
  • conditions that may affect the price or term of the offer
    offer

Requirements for the Consumer Agreement are outlined in the BCUC’s Rules for Gas Marketers and Code of Conduct for Gas Marketers, both of which can be reviewed on the BCUC website under Commission Orders.

Third Party Verification

Your gas marketer is also required to conduct a Third Party Verification (TPV) for door-to-door residential sales. This TPV is a digitally recorded telephone call between you and the gas marketer to confirm your understanding of:

  • the offer
  • the Consumer Agreement
  • the confirmation letter (confirms details of the agreement and identifies the penalty-free cancellation date)
  • your cancellation rights