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Radio-off advanced meters

Our advanced meters offer many benefits, including allowing us to provide bills without estimates and offering tools to help you more easily understand your bills and better manage your electricity use. By transmitting energy consumption information to us, advanced meters also reduce the need for manual electricity meter reading and provide important operational information to us.

We encourage our customers to take advantage of these benefits, but also respect your right to request the radio-off option.  

The radio-off option

If you choose the radio-off option, the wireless transmissions are disabled. This means the meter will not send consumption information to us. Instead, a FortisBC employee will visit the premises to manually download data from your meter.
Please review the following carefully before choosing a radio-off option:

​Advanced meter ​Radio-off meter
Hourly consumption information Available online in near real time (this option will be available soon) ​Only available after manual meter read
Power outage notification ​Improved outage notification to FortisBC and response time (coming soon) Must call FortisBC during power outage​
Support for home area networks and displays ​Yes (this option will be available soon) ​No - option requires wireless transmission of information
Cost to customer ​No cost ​An $88 administrative fee, $18 per meter read

Should you choose the radio-off option, you will be required to pay for the associated costs. This means a one-time set up fee to reconfigure your meter to a radio-off meter and a bi-monthly per premise meter reader fee.

The fees ensure the majority of customers will not be responsible for covering the costs of manual readings. The fees have been approved by the British Columbia Utilities Commission.

Radio-off fees

  • One time: if you choose a radio-off meter, you will be charged a one-time per-premise set-up fee of $88. This recovers the administrative and infrastructure costs associated with the installation of a radio-off meter. The per-premise set-up fee will be charged on the first customer bill after the radio-off meter is installed.
  • Each meter read: a per-read fee of $18 that recovers the cost of manually downloading the consumption and operational data from a radio-off meter will be charged. This covers the vehicle and labour costs incurred for the ongoing manual meter reading process. The per-read fee will be charged for each manual meter read.

How to request a radio-off meter

To request the radio-off option, call us at 1-866-436-7847, Monday-Friday 7 a.m. to 7 p.m. to speak with a customer service representative.

Change your mind?

You can go back to a standard radio-on meter after participating in the radio-off option at any time by calling us at 1-866-436-7847 to advise us of your decision. The only charge will be a final per-read fee.