Wildfires and evacuations

Be prepared

You may lose gas and electricity service due to a fire, so it’s important to plan ahead. We encourage you to have:

• an emergency kit with enough supplies for at least 72 hours
• a safe backup for preparing and storing food (never use outdoor cooking appliances indoors)
• backup power for:
  • hot water
  • medical (or any critical) equipment
  • lighting and heating
  • communications equipment such as cell phones and computers

Important: if you choose to excavate or trench your property to help protect it from fire, contact BC 1 Call at bc1c.ca or 1-800-474-6886 beforehand to get location details of natural gas lines and other underground utilities. During a wildfire, BC 1 Call will prioritize these requests.

Gas or electricity service during evacuation

FortisBC will maintain gas and/or electricity service to evacuated properties as long as it’s safe to do so. However, we may need to shut these off in the interest of public safety. 

Do not turn off your gas service at the meter if you’re evacuating. We’ll turn off natural gas service as needed.

Your gas service after an evacuation

• If gas was turned off due to an emergency, we’ll ensure the gas system is safe before our crews visit homes to restore service.
• If the service valve on your gas meter is turned to the "off" position (crosswise to the pipe) do not turn it on yourself. Our crews will visit your home to restore gas service and relight affected appliances. If you are away when our crew arrived, they’ll leave a tag on your door with a number to call (1-877-711-8877) to have them return and restore service to your residence.

Damaged gas appliances? Call a licensed gas contractor

Don’t try to put gas appliances back in service yourself, and don’t use any appliances that were damaged until a licensed gas contractor has inspected them, ensuring the equipment is safe to operate.

Smell gas?

If you have concerns with your gas system, or if you smell rotten eggs or hear the sound of escaping gas, go outside and call the FortisBC 24-Hour Emergency Line at 1-800-663-9911 or dial 9-1-1.

Your electricity service after an evacuation

• After a fire, our crews will visually inspect each property for damage to buildings and electrical equipment before restoring your electricity service.
• If your buildings or other structures are damaged by fire, we require an affidavit signed by a licensed electrician before we can safely restore electricity service to your premises. See Technical Safety BC's protocol for more information about safely restoring service to your property.
• If you have any concerns related to your electricity service following an evacuation, or if you need to update your contact information, please call our electricity emergency line: 1-866-436-7847.