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Electricity outages
Smell gas
Contact
Search

Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

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Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

See outage map

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Smell gas

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Email us

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

Email us

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FortisBC's website can be translated by using Google™ Translate. Google™ Translate may not be entirely compatible with some of the features of FortisBC's website, and some pages and items may not be translated, including but not limited to, online forms, plug-ins, image buttons, drop-down menus, graphics, photos, or portable document formats (PDFs).

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Natural gas

1-888-224-2710

Monday-Friday

7 a.m. to 8 p.m.

Electricity

1-866-436-7847

Monday-Friday

7 a.m. to 7 p.m.

Media contact

1-855-322-6397
(24 hours)

FortisBC liquefied natural gas

FortisBC Alternative Energy Services

Talking Energy - FortisBC's projects

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