Natural gas water heater rebates for non-profit organizations

Improve your building’s energy performance with eligible high-efficiency commercial natural gas water heaters and qualify for a rebate which includes additional rebates for charities and non-profit housing providers.


  1. You must be a FortisBC commercial natural gas customer who owns or operates a registered charity that provides assistance to low-income persons, or a housing provider that is: 
    1. a local government
    2. housing society registered under the Societies Act
    3. a housing co-op registered under the Cooperative Association Act or
    4. a governing body of an Indigenous band, provided the housing is primarily for low-income households

    Note: top-up participants do not include:

    • school boards or educational institutions
    • health authorities or hospitals
    • public libraries
  2. You must be a property owner or long-term lease-holder of an existing commercial building or a builder/developer or property owner of a new commercial construction project.
  3. Water heaters must be used for service hot water (such as domestic hot water, sanitation or process hot water).
  4. Submit an application and supporting documentation no later than 365 days after the purchase date of the product(s) (as shown on the paid invoice) or installation date (as shown on the application form), whichever is first.

Review the terms and conditions.

Rebate details

Rebates for each water heater are determined by its size (1,000 Btu/hour or MBH) and thermal efficiency (TE) rating.

Commercial IQ water heater



Storage tank water heater (90 per cent TE and higher)

up to 399.90 MBH


400 MBH and higher


Hot water supply boiler (90 per cent TE and higher)



High-efficiency tankless water heater



How to apply

  1. Ensure the water heater you plan to buy is an eligible model. If you have questions, contact us before you purchase and install the water heater.
  2. Contact a gas or mechanical contractor, licensed with Technical Safety BC, to install your water heater(s). You can find a gas contractor through our contractor directory.
  3. Complete your commercial water heater rebate application within 365 days of the purchase date (as shown on the paid invoice) or installation date (as shown on the application form), whichever is first. Be sure to provide copies of the fully paid invoice including make and model number of the eligible water heater(s) purchased and installed.

    New construction projects may alternatively provide proof of payment in the form of a final progress draw invoice for the new building AND engineer-approved shop drawings that indicate the job name and site address as proof of make and model number(s) of the eligible water heater(s).
Note: the rebate application link below takes you to Account login. Once you've registered and/or logged in you can start your rebate application. Hint: we recommend using Google Chrome® for the best experience. 

Start your rebate application

For more tips on using the online rebate application, read our how-to guide.

Thermal Energy Service Providers (TESP) administration fees1

If you are a customer of a TESP, your rebate application is subject to an $825 administration fee for evaluation of the rebate application. Any applicable fees will be deducted from the rebate amount. If the fees are equal to or more than the rebate amount you would otherwise receive, the net rebate will be $0.

We’re here to help

If you have questions, contact Mel Tugade, our energy solutions manager for affordable housing or email [email protected].

MelTugade Mel Tugade
Tel: 604-592-7907
Cell: 604-209-9673
Email: [email protected]

Help your residents save energy too 

Our Energy Conservation Assistance Program can help income-qualified residents save energy with a free home energy evaluation, installation of energy-saving products and advice. Plus, we can work with you to coordinate the delivery of the program to multiple units in a complex.

1A TESP is as an individual or organization, other than the participant, who owns thermal energy generating assets such as eligible water heaters for the purpose of selling the thermal energy they generate to the participant.