Navigate Up
Sign In

Call or click before you dig

​Whether you’re excavating on a job site or digging in your own garden, find out where gas lines and buried utilities are before you dig.

Call or click on BC One Call first to get your free natural gas line location details. It could help you avoid safety hazards and costly repairs.

Three easy steps for safe digging

  1. Call or click: Call BC One Call at 1-800-474-6886 (or *6886 on your TELUS or Rogers cell phone) or click on to make an e-ticket locate request a minimum of two business days before you start your project. BC One Call will notify all member companies that have buried utilities in your dig area.
  2. Review: Within two business days, FortisBC will provide you information to safely locate gas lines. Review it before digging.
  3. Clarify: Need help understanding where it's safe to dig? Call FortisBC at 1-888-822-6555 and we can walk you through the details.

 Watch the video




 Before you garden...


​A little preventive planning can help you create a garden that won’t get tangled in the wires.

  • When deciding where to plant trees, look up and around at where the power lines and poles are.
  • Visualize the full height and width of the mature tree. The closer you are to the wires and poles, the smaller the fully grown tree should be. Don’t forget to account for wind sway. In general, aim for several metres of clearance between the tree, its spread of branches and any wires.
  • Don’t plant large trees where they can fall on wires.
  • If there is a transformer box on your property, there are also minimum clearances to adhere to. Leave at least 2.5 metres of space in front of the doors and 1 metre on all sides. Do not plant beds or build fences within this area, and choose shrubs whose root systems will not interfere with underground wiring and cables.



Michelle, public safety manager of FortisBC, gardens with her son

On the job or at home, our public safety manager, Michelle, practises what she teaches. As a mother of two young children, keeping people from getting hurt is often a practical concern, but she’s also passionate about teaching the next generation how to be safe. One of her favourite parts of her job is going to schools and talking to students about safety around natural gas and electricity, two things many of us take for granted but which need to be treated with respect.

Awareness of potential hazards—including thinking about what’s underground—can save lives. “Even if you’re just planting a tree or gardening in your yard, it’s important to call BC One Call,” she said. “It’s free and it’s for your safety.”


 Safety partner


BC One Call

FortisBC is a member of BC One Call. Established in 1994, this non-profit corporation receives requests to identify underground facilities and notifies member companies with underground facilities in the area.

Gary Metz, executive director, BC One Call

FortisBC has worked with BC One Call for more than 10 years to help keep BC residents safe from potential underground hazards. This valuable relationship is one of the many ways we improve customer safety every day.

Gary Metz, BC One Call’s executive director, knows community outreach is key to his organization’s success. “Call Before You Dig is the first step in damage prevention. Working so closely with FortisBC allows us to align our messages and work together to reach more residents in BC with safe digging information,” said Metz. We’re proud to work so closely with BC One Call to prevent accidents and increase awareness of natural gas safety in our province.

BC Common Ground Alliance

FortisBC is a founding member of the BC Common Ground Alliance. This non-profit organization develops BC Best Practices for activities such as locating, marking and excavating of underground infrastructure.


 High-pressure natural gas lines


​High-pressure natural gas underground lines transport natural gas to homes and businesses throughout FortisBC’s service territory every day, safely and reliably.

While many of these lines are located in rights of way and clearly marked above ground, some of our intermediate pressure and high-pressure lines can be located underneath busy streets. In these instances the lines are not marked with signage.

Protecting high-pressure lines

We inspect our system regularly. We also upgrade it in accordance with Canadian codes and standards.

Contact us

Have questions about high-pressure natural gas lines? Contact our Public Underground Location Services Department at 1-888-822-6555 or


 Safety checklists & guides


Excavating is serious business

Check out these easy checklists and guides for your next excavation project: