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Start, stop or move your service

Are you moving?

Avoid being charged for gas usage after you've moved. Call us well in advance, and no later than two working days beforehand, that you want to stop service.

Phone
Toll free: 1-888-224-2710
International: 1-250-979-4900

Hours
Monday — Friday  7 a.m. - 8 p.m.
Saturday  9 a.m. - 5 p.m.

Start or stop an account with FortisBC

Call Customer Service to open or close an account at 1-888-224-2710. Please note that there is a $25 application fee to cover administrative costs when opening a new account. Also, some new customers may be required to provide a security deposit.

Plan for Construction

Are you:

Please take special note of the timelines required, and always remember that it is better to apply too early than not early enough. 

If you need a gas line installed or removed submit your completed application form online.

Questions?

If you have any questions related to construction related charges on your bill, please call Construction Services at 1-888-224-2710 option 2, then 1.

 

 
 

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 Account Online

 

Access your FortisBC natural gas account online to submit your request to start, stop or move your service - anytime, at your convenenience.