Are you moving?
Log into Account Online, or call us, at least two working days in advance, and let us know that you want to start, stop or move your service.
- Moving out
Contact us to let us know you’re moving while you’re still at the address on your account.
Your meter is unique to the property and your consumption does not follow you to the new address, meaning your old meter reading and your new meter reading will not match.
FortisBC typically provides an estimated meter read one month and an actual read the next month for your residence. So depending on when you move, your natural gas bill might be based on an actual read or an estimate.
Once service has ended, we’ll send you a bill for the previous residence.
- Moving in
If you are currently a FortisBC natural gas customer and you’re moving into another home serviced with natural gas, you will keep the same account number. We’ll simply transfer your account to your new address.
To start new service, there is a $25 application fee when transferring or opening a new account. Some new customers may be required to also provide a security deposit.
When you move into your new residence, your first bill could be an estimate based on the historical energy use at that residence. FortisBC typically provides an estimated meter read one month and an actual read the next month, once we take an actual meter reading, we will credit or debit your account accordingly.
Submit your own meter reading
To help calculate a more accurate estimate during the months when bills are based on estimates, you may want to submit your own meter reading.
Toll free: 1-888-224-2710
Monday — Friday 7 a.m. - 8 p.m.
Saturday 9 a.m. - 5 p.m.