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Customer service

FortisBC is committed to providing safe, reliable power at the lowest reasonable cost to customers across the southern interior of British Columbia.

Your Residential or Commercial Account

FortisBC has a number of self serve options available to our residential and commercial customers, including setting up a new account, making changes to existing account(s), signing up for eBill service, or requesting a new or an upgrade in service.

Net Metering Program

Learn more about the net metering program.

How to Read Your Meter

Learn more about reading your meter and submitting your own meter read.

How To Read Your Bill

Learn more about the features of your FortisBC bill, including how you can find details about your services, charges and usage.

Power Outages – Tips & Information

Learn more about power outages and how you can prepare yourself.

Kootenay Lake Levels

Find out the current Kootenay Lake levels or the annual historic Kootenay Lake levels.

Frequently Asked Questions

 Find answers to some of our common questions and inquiries.

Contact Us

 

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