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Natural gas contacts

Natural gas emergencies

Toll free: 1-800-663-9911 (24 hours)

Customer service 

Billing & inquiries

Toll free: 1-888-224-2710
International: 1-250-979-4900
Fax: 1-888-224-2720

Email us or access your account 24 hours a day using Account Online

Customer service hours (PST)

Monday-Friday: 7 a.m. to 8 p.m.  

Pay your natural gas bill by cheque

Mail to:
FortisBC - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC V6B 6M9

Corporate office

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8

Phone: 604-576-7000
Toll free: 1-800-773-7001

Questions about rebate programs?

For homes, call 1-800-663-8400 or email

For business and building professions and trades, call 1-866-884-8833 or email