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Natural gas contacts

***Easter holiday hours***

Our gas customer contact centre will be operating at reduced hours over the Easter holiday weekend:

  • Friday, April 18 – CLOSED
  • Saturday, April 19 – OPEN 9 a.m. to 5 p.m.
  • Sunday, April 20 – CLOSED
  • Monday April 21 – CLOSED
Normal business hours will resume Tuesday April 22.

We apologize for any inconvenience.

Natural gas emergencies

Toll free: 1-800-663-9911 (24 hours)

Natural gas customer service 

(Billing & Inquiries)

Toll free: 1-888-224-2710
International: 1-250-979-4900
Fax: 1-888-224-2720

Or email us

Natural gas hours (Pacific Time)

Monday - Friday    7:00 am to 8:00 pm
Saturday                9:00 am to 5:00 pm

Pay your natural gas bill by cheque

Mail to:
FortisBC  - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC   V6B 6M9

Natural gas corporate office

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC   V4N 0E8

Phone: 604-576-7000
Toll free: 1-800-773-7001

Questions about rebate programs?

For homes call toll free 1-800-663-8400 or email rebates@fortisbc.com.

For business and building professions and trades call 1-866-884-8833 or email commercialrebates@fortisbc.com.

 

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 BC One Call

 

For gas service location records call:
Toll free: 1-800-474-6886 (cellular *6886)