Natural gas customer service
(Billing & Inquiries)
- Toll free: 1-888-224-2710
- International: 1-250-979-4900
- Fax: 1-888-224-2720
Or email us.
Natural gas hours (Pacific Time)
Monday - Friday 7:00 am to 8:00 pm
Saturday 9:00 am to 5:00 pm
Pay your natural gas bill by cheque
Mail to:
FortisBC - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC V6B 6M9
Natural gas emergencies
Toll free: 1-800-663-9911 (24 hours)
Natural gas corporate office
FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8
Phone: 604-576-7000
Toll free: 1-800-773-7001
Employee directory: 604-592-7777
Natural gas offers
Home rebate program inquiries
Toll free: 1-800-663-8400
Email: rebates@fortisbc.com
Commercial / Business Developer rebate program inquiries
Toll free: 1-888-477-0777
Email: commercialrebates@fortisbc.com