***Easter holiday hours***
Our gas customer contact centre will be operating at reduced hours over the Easter holiday weekend:
- Friday, April 18 – CLOSED
- Saturday, April 19 – OPEN 9 a.m. to 5 p.m.
- Sunday, April 20 – CLOSED
- Monday April 21 – CLOSED
Normal business hours will resume Tuesday April 22.
We apologize for any inconvenience.
Natural gas emergencies
Toll free: 1-800-663-9911
Natural gas customer service
(Billing & Inquiries)
Toll free: 1-888-224-2710
Or email us.
Natural gas hours (Pacific Time)
Monday - Friday 7:00 am to 8:00 pm
Saturday 9:00 am to 5:00 pm
Pay your natural gas bill by cheque
FortisBC - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC V6B 6M9
Natural gas corporate office
FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8
Toll free: 1-800-773-7001
Questions about rebate programs?
For homes call toll free 1-800-663-8400 or email email@example.com.
For business and building professions and trades call 1-866-884-8833 or email firstname.lastname@example.org.