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Natural gas contacts

Natural gas emergencies

Toll free: 1-800-663-9911 (24 hours)

Natural gas customer service 

(Billing & Inquiries)

Toll free: 1-888-224-2710
International: 1-250-979-4900
Fax: 1-888-224-2720

Or email us

Natural gas hours (Pacific Time)

Monday - Friday    7:00 am to 8:00 pm
Saturday                9:00 am to 5:00 pm

Pay your natural gas bill by cheque

Mail to:
FortisBC  - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC   V6B 6M9

Natural gas corporate office

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC   V4N 0E8

Phone: 604-576-7000
Toll free: 1-800-773-7001

Questions about rebate programs?

For homes call toll free 1-800-663-8400 or email

For business and building professions and trades call 1-866-884-8833 or email


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 BC One Call


For gas service location records call:
Toll free: 1-800-474-6886 (cellular *6886)