Are you moving?
Avoid being charged for gas usage after you've moved. Call us well in advance, and no later than two working days beforehand, that you want to stop service.
Phone
Toll free: 1-888-224-2710
International: 1-250-979-4900
Hours
Monday — Friday 7 a.m. - 8 p.m.
Saturday 9 a.m. - 5 p.m.
Gas services for new construction and renovation projects
To start, stop or move your gas service, submit your completed application by online form, fax, phone or email. We will then contact you with a price quote and review the service agreement for your approval.
Installation
To arrange gas services for new construction or renovation projects:
Installation Centre Hours: Mon-Fri, 7a.m. – 5 p.m.
Mail: 16705 Fraser Highway, Surrey, BC V4N 0E8
Toll free: 1-888-224-2710
Fax: 1-888-592-8267 (toll free), 604-592-8267 (local)
Email: gasservice@fortisbc.com
Include the following when you submit your application:
- the quantity and type of gas appliances to be connected,
- your delivery pressure, and
- the name and phone number of your heating contractor.
To meet your request, we require a minimum lead time of 3 weeks for the Lower Mainland (Metro Vancouver), 4 weeks for the Interior, 5 weeks for Squamish, and 5 weeks for Vancouver Island and Whistler.
*Please note some installations may require intensive planning and will not fall within these time frames. In those instances we will have a planner contact you regarding your project.
Removal
To have gas service removed, for example for a building demolition, submit the gas abandonment application form using the online gas application form, or download it in Word (266 KB) or PDF (53 KB) and submit it by phone, fax , mail, or email. Or call us toll free at 1-888-224-2710
Submit your removal request form ahead of time. Allow a minimum of 4 weeks for the Lower Mainland (Metro Vancouver), 4 weeks for the Interior, 5 weeks for Squamish, and 5 weeks for Vancouver Island and Whistler.
Starting a new account with FortisBC
Please note that there is a $25 application fee to cover administrative costs when opening a new account. Also, some new customers may be required to provide a security deposit.
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