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At FortisBC, we enjoy hearing from our customers. Whether you have questions, a comment to make, a bill to pay, or simply need to reach a specific individual, we’d love to hear from you.

Natural gas emergencies

Call toll free: 1-800-663-9911 (24 hours) 

Contacts for natural gas customers

Electricity emergencies or power outages

Call toll free: 1-866-436-7847 (24 hours)

Contacts for electricity customers


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 How to spot a scam


We will never call our customers asking for payment with a prepaid credit card. If FortisBC representatives visit your home, for example to conduct a meter exchange, it will often be by appointment and they will always carry identification.