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At FortisBC, we enjoy hearing from our customers. Whether you have questions, a comment to make, a bill to pay, or simply need to reach a specific individual, we’d love to hear from you.

Contacts for natural gas customers

Contacts for electricity customers


 Frequently asked questions

Who should the public call in the case of an emergency?

If you smell gas, or in the case of a natural gas related emergency, you can still contact the natural gas emergency number at 1-800-663-9911.

For an electricity related emergency, customers should call 1-888-436-7847.

What does the name FortisBC mean? What does the icon symbolize?
The name Fortis is the Latin word for strong. The new FortisBC icon was designed to symbolize energy, strength, alignment and direction. The structure of the symbol is derived from elements taken from both the original FortisBC logo and the Terasen logo. It is also a stylized letter F. The circle comes from the Terasen symbol and the F is made of a reinterpretation of the FortisBC electrical waves.


The F is also symbolic of electric waves and gas pipelines. The icon evokes energy through motion and change of direction, as well as the warmth of the sun.
Who is FortisBC?

FortisBC has been delivering energy to British Columbians since the beginning of the 1890s under the name West Kootenay Power and Light. In 2004, Fortis Inc., the largest investor-owned distribution utility in Canada, acquired all the distribution, transmission and generation assets of the West Kootenay Power and Light Company and renamed it FortisBC Inc. Then, in 2007, Fortis Inc. purchased Terasen Inc., which included the Terasen Gas group of companies, from Houston-based Kinder Morgan Inc.​

Who is Fortis Inc.? Where is Fortis Inc. based?

Fortis Inc. is the largest investor-owned distribution utility in Canada. Based in St. John’s, Newfoundland, Fortis Inc. serves approximately 2.1 million customers. Through its operating companies, Fortis Inc. has been a generator and distributor of electricity for more than 120 years.​

How is my personal information used by FortisBC?

​FortisBC takes your personal security very seriously and are outlined in our Privacy Policy​. We encourage you to contact us if you have any concerns.


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