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Electricity contacts

Electricity emergencies or power outages

Toll free: 1-866-436-7847 (24 hours)

Customer service

Billing & inquiries

Toll free: 1-866-436-7847
International: 1-250-368-0690
Fax: 866-540-6732 

Email us or access your account 24 hours a day using Account Online.

Customer service hours (PST)

Monday-Friday: 7 a.m. to 7 p.m.

Pay your electricity bill by cheque

Mail to:
FortisBC - Electricity
PO Box 8970 Station Main
Vancouver, BC V6B 4E2

Corporate office

FortisBC - Electricity
Suite 100, 1975 Springfield Road
Kelowna, BC V1Y 7V7

Questions about rebate programs?

For homes, call 1-866-436-7847 or email powersense@fortisbc.com.
For business, call 1-855-857-7411 or email businessrebates@fortisbc.com