Customer insight creates a better website

February 6, 2019 by Jasmine DeMarcos

You may have noticed our website has a new look, and is organized differently. That’s the result of tons of research and testing—including reaching out to residential and business customers to get feedback on what worked and what didn’t. More than 650 customers answered questions about our website organization, design, colours and imagery, giving us the information we needed to make our site work better in every way.

This site is here to serve you

We want this website to be as easy as possible to navigate, so you can find what you need fast. We’re always looking for ways to serve you better, so we’ll continue to improve this website with input from customers. If you’re looking for information here and can’t find it, please let us know.

We also encourage you to sign up for MyVoice so you can take part in brief, optional surveys once or twice a month—this allows you to share what’s important to you about saving energy, and helps us improve our programs, services, and website.

fortisbc.com facts

Most-visited pages on our website last year—click to see the updated pages:

  1. Rebates & energy savings
  2. Contact us
  3. Careers
  4. Natural gas services
  5. Electricity services

Top questions people searched for answers to on our website last year—click to find the answer!

  1. What areas do you service?
  2. Do you offer rebates?
  3. Can I pay my bill by credit card?
  4. How much does it cost to heat my home?
  5. How do you open or close a FortisBC account?

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