Media centre details

FortisBC electric customers to receive a one-time cost-of-living credit on behalf of the Province of B.C.

Nov 18, 2022

FortisBC will apply the credit over the next three months as directed by the provincial government 

Kelowna, B.C.— November 18, 2022: FortisBC Inc. (“FortisBC”) residential and commercial customers will receive a one-time cost-of-living credit on their electricity bills on behalf of the Province of B.C.  

FortisBC residential customers can expect to receive a $100 credit on their electricity bill over the next three months depending on the billing schedule for each individual customer. There is one credit available per residential customer, regardless of the number of accounts each customer holds. Customers of the City of Nelson, City of Penticton, the District of Summerland and City of Grand Forks will also receive a credit, based on the billing cycles for those independent utilities. 

Commercial customers will receive a credit in the first half of 2023. The precise amount is based on their electricity consumption between October 1, 2021 and September 30, 2022 and is expected to average around $500.  

To be eligible for the cost-of-living credit on your electricity bill, an account must have been active on October 1, 2022 and continue to be active. The credit will appear automatically on bills, there is no need to apply. 

Electric customers will receive the bill credit during the winter heating season when energy use spikes and bills are at their highest. FortisBC would like to remind customers that in addition to the bill credit, there are programs in place to help manage bills such as equal payment plans, rebates for energy-efficiency upgrades and no-cost programs for people with qualifying incomes. Anyone with questions about their bill can get one-on-one support by calling 1-866-436-7847

For more information about the one-time cost-of-living credit, visit


Media contact

Nicole Brown
Corporate Communications Advisor
Phone: 250-469-6078
Email: [email protected]
24-hour media line: 1-855-FBC-NEWS or 1-855-322-6397

About FortisBC

FortisBC Energy Inc. is a regulated utility focused on providing safe and reliable energy, including natural gas, Renewable Natural Gas and propane. FortisBC Energy Inc. employs around 2,078 British Columbians and serves approximately 1,064,800 customers across British Columbia. FortisBC Energy Inc. owns and operates approximately 50,493 kilometres of gas transmission and distribution pipelines. FortisBC Energy Inc. is a subsidiary of Fortis Inc., a leader in the North American regulated electric and gas utility industry. FortisBC Energy Inc. uses the FortisBC name and logo under license from Fortis Inc. For further information on FortisBC, visit For further information on Fortis Inc., visit