Same FortisBC bill notification, new look

May 1, 2018

Information bulletin

If you get an email notification from us about your electricity or natural gas bill you’ll see a change to it soon. That’s because we redesigned it. So don’t think it’s junk mail or a scam when you receive it.

Your new email notification will:

  • be easier to read and understand at a glance
  • help you manage your account better
  • feature links to other products and services like our mobile app or payment plans

Here’s what your bill notification will look like:



Natural gas customers

Call 1-888-224-2710 or email us.

Electricity customers:

Call 1-866-436-7847 or email us.

Haven’t signed up for paperless billing yet?

Consider the benefits:

  • always receive your bills on time
  • save time and effort
  • enjoy less paper and clutter
  • help the environment
  • reduce your risk of identity fraud through mail theft

Natural gas customers – yes, sign me up

Electricity customers – yes, sign me up