Media centre details

Same FortisBC bill notification, new look

May 1, 2018

Information bulletin

If you get an email notification from us about your electricity or natural gas bill you’ll see a change to it soon. That’s because we redesigned it. So don’t think it’s junk mail or a scam when you receive it.

Your new email notification will:

  • be easier to read and understand at a glance
  • help you manage your account better
  • feature links to other products and services like our mobile app or payment plans

Here’s what your bill notification will look like:



Natural gas customers

Call 1-888-224-2710 or email us.

Electricity customers:

Call 1-866-436-7847 or email us.

Haven’t signed up for paperless billing yet?

Consider the benefits:

  • always receive your bills on time
  • save time and effort
  • enjoy less paper and clutter
  • help the environment
  • reduce your risk of identity fraud through mail theft

Natural gas customers – yes, sign me up

Electricity customers – yes, sign me up