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FortisBC encourages customer feedback on electric rate design

Sep 25, 2017

Share your voice prior to the September 30 deadline

KELOWNA, BC – This fall, FortisBC will submit an electricity rate design application to the BC Utilities Commission (BCUC) to determine how customers will be billed for their electricity usage. Prior to that application, FortisBC is encouraging customers to get involved in the rate design consultation process that is set to close on September 30, 2017.

FortisBC understands that electricity rates and bills matter to customers and values the opinions and experiences our customers have in regards to how rates are working for them. We’re committed to open dialogue with customers and to a collaborative process that ensures electricity rates are fair and in line with the needs of our customers.

The rate design consultation period started in June 2017 with public sessions held in Kelowna, Osoyoos and Castlegar. At these sessions and through our online form, customers provided feedback on the current electricity rate structure and made recommendations for changes.

This feedback resulted in several potential options for rate design, such as reducing the difference between the two rates within the existing two-tiered residential rate system, returning to a single rate for residential customers and time-of-use rates. In follow-up sessions in July, FortisBC detailed the impacts of each potential option on our customers.

FortisBC will continue to accept submissions and feedback until September 30. Customers and stakeholders can review the rate design options and provide feedback about their preferences or concerns or email [email protected].


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