FortisBC approved to purchase Stargas Utilities

FortisBC Energy Inc. has received approval from the British Columbia Utilities Commission to purchase the operating assets of Stargas Utilities Ltd., a natural gas utility that serves approximately 375 customers within the Silver Star Mountain Resort.

Currently, we’re working through various necessary pieces. Once we successfully complete all the transaction requirements and acquire the assets of Stargas Utilities, we'll start transitioning customers to FortisBC. We expect this to occur in the second half of 2022.

What are the benefits of being a FortisBC customer?

FortisBC is a leading energy solutions provider in BC, and current Stargas Utilities customers would be joining our existing network of approximately 1.2 million customers receiving natural gas, electricity, renewable gas, propane and alternative energy solutions.

We have the resources and infrastructure in place to deliver safe and reliable energy, and we have a customer contact centre to support our customers by answering questions, helping with billing enquiries or helping find more information on our website.

By joining FortisBC, Stargas Utilities customers would also have the opportunity to participate in our conservation and energy management incentive programs including high-efficiency appliance rebates, and our Renewable Natural Gas program.

How would FortisBC’s purchase of Stargas Utilities’ assets, as opposed to purchasing the utility entirely, affect current Stargas Utilities customers?
As we would not acquire the utility entirely, current Stargas Utilities would start fresh as FortisBC customers after the purchase. Any billing and collections matters before the purchase would remain with Stargas Utilities and you would need to work with them directly.

How does this impact the rates of current Stargas Utilities customers?
You would be charged current FortisBC rates which are lower than current Stargas Utilities rates.

Will it be possible to see and manage my account details online? Could I track my natural gas usage?
Absolutely! If you become our customer and receive online access via a tool called Account Online, you would be able to see and manage your account. You could also use a tool through Account Online called My Energy Use, to track how much energy you use and create customized plans to lower that usage even further.

What are the fees for new hookups?

The majority of our customers pay around $15 to connect to natural gas service, but each situation is unique and we’ll only be able to answer this question if we successfully acquire the assets of Stargas Utilities. It’s important to note that we can’t take in any new applications to connect to natural gas service until we complete the purchase. If we do, you will be able to sign up for a new service connection on our website.

We're here to help

If you have any questions or comments, please email us at [email protected].