Career options at FortisBC
We need diverse talents and skills to serve our customers, so there are job opportunities for people interested in all kinds of careers at FortisBC. Explore the different career options below and find the path that fits you.
Corporate services departments provide consultative advice and analysis to help us achieve business results. It also includes office services and support to help all employees work effectively every day.
• information systems
• human resources
• support services (administrative, facilities and reception)
You’re meticulous, obsessed with accuracy and looking to acquire new skills and experience so you can advance into new opportunities. You’re also customer service focused, have an analytical mind and can see the big picture among the details. We’re looking for finance team members who carry a recognized accounting designation (CPA), enjoy working in an environment that fosters sound financial decision-making and adapt easily to shifting priorities.
As FortisBC is a regulated utility, much of what we do, from rate changes to building new facilities, must be approved by the British Columbia Utilities Commission. As part of the regulatory team, you’re deadline driven, work well under pressure and thrive on responsibility and accountability. You rely on facts, yet you’re a creative problem solver who’s comfortable working independently and as part of a team. An MBA or a financial qualification such as a CPA is an asset in this department.
The customer service team represents FortisBC directly to our customers every day. They work from our in-house customer service centres in Burnaby, Prince George, Trail and Kelowna and are knowledgeable about our business as well as the province’s energy needs.
• customer service
• billing operations
Customer service representative
As part of this team, you embrace our customer-centred culture and possess excellent customer service, interpersonal and communication skills. You’re a key contact for customers inquiring about accounts, billing, payments and programs, as well as handling emergency calls. You’re supported by the latest customer service software and a comprehensive knowledge base, so computer skills are essential, including fast, accurate keyboarding and data entry. Knowledge of energy and utilities and previous customer service experience is great to have.
Engineering, planning & design
Engineers, planners and designers are responsible for applying technical knowledge and professional analysis and advice to help develop, implement and maintain our assets and infrastructure. Your work will also support the achievement of business results.
- project management
- asset management
Engineers are involved in all aspects of FortisBC. Our engineers are dedicated to successfully planning, designing and executing complex projects throughout our gas and electricity systems and delivering quality service to our customers. You’re integrated in day-to-day operations, from the boardroom to tailgate meetings.
Project management is often a natural extension of engineering, particularly if you have an organizational mind and refined communication skills. The success of our projects depends on skilled and creative management, so at FortisBC there are rewarding long-term career opportunities in project management.
Our Engineer-in-Training program helps recent engineering graduates gain practical experience toward registering as a professional engineer and develop a comprehensive understanding of our business.
Marketing, programs & communications
A diverse group of departments work together to help ensure customers, stakeholders and the public are aware of our energy solutions and services. Along with developing energy efficiency programs and communicating the benefits of energy products such as Renewable Natural Gas, this group also helps build and maintain relationships with government, Indigenous Peoples, communities and the media – as well as our employees.
- community and Indigenous relations
- government relations
- media relations
- employee communications
- marketing and customer communications
- digital communications
- events and outreach
- energy solutions and sales
- market development
- conservation and energy management programs
As a member of this team, you’re committed to developing the public information that represents FortisBC to our customers, stakeholders and employees. Communications creates advertising, print collateral such as bill inserts and brochures, and newsletters, social media and web content to support our programs, campaigns and events. Whether you’re a communications coordinator, writer, designer, digital specialist or corporate communications advisor, you help produce strategic, creative and engaging materials to support our business objectives and consistently convey our corporate voice and values to audiences.
Operations & technical careers
Operations is a big part of FortisBC, with people working in the field throughout BC to ensure delivery of safe, reliable and cost-effective energy. They are the face of FortisBC to many of our residential, commercial and industrial customers.
Operations personnel are trained and equipped for safety and perform many functions related to installing and maintaining systems, as well as responding to outages and emergencies.
• pipeline operations
• network services
Your technical skills can be applied in many areas of the company, including engineering, systems planning, operations, facilities, our install centre and even sales and marketing. Your ability to continually enhance your skills and knowledge, work independently or in a group and take initiative will provide you opportunities to grow and succeed.
Field operations put FortisBC’s plans, designs, regulations and customer service policies into action. Working in our distribution and transmission departments, you’ll do hands-on work and respond to customer calls. Roles in field operations include:
Natural gas customer service technicians
A great place to start with high levels of responsibility and room to grow, this position will see you working on your own while also responding to residential customer calls. You’re a great problem solver who can troubleshoot under pressure. We offer distribution apprenticeships to train new workers for this role.
Power line technician
You’re responsible for the construction, repair and maintenance of high-voltage transmission and distribution lines on poles, towers or underground systems. This is a physically demanding job where you could find yourself working in all kinds of weather and often at great heights. The adrenaline rush of working atop a 50-metre transmission tower is not for everyone, but those who enjoy it would never trade their “tower of power” for an office cubicle. We offer power line technician apprenticeships to train the right candidates.
LNG plant operators
At our liquefied natural gas (LNG) facilities, you operate a variety of equipment for liquefying, storing and distributing natural gas. You have a Power Engineer’s certificate and are comfortable with instrumentation and keeping logs - attention to detail is a must. You also have responsibilities for maintaining the plant, from general repairs to painting and groundskeeping, to meet high company standards for safety and performance.
See current job opportunities at FortisBC and apply online.