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Removing natural gas service

Are you demolishing a building and need to have your natural gas service removed?

There are two ways to request natural gas service removal

  1. Request natural gas service removal online.
  2. Call us at 1-888-224-2710 Monday-Friday 7 a.m. to 8 p.m. to speak with a customer service representative. Note: choose construction services.

Before you begin

Please have the following information available when you submit your request:

  • the address of the building where natural gas service is being removed
  • a FortisBC account number (If you don’t have one, you’ll need to set one up while completing the online request form or when speaking with a customer service representative.)
  • one piece of identification (BC identification, driver’s licence or passport)
  • if you’re renting or leasing, your landlord’s contact details

Minimum scheduling lead times

  • Lower Mainland: two to three weeks
  • Interior: three to four weeks
  • Vancouver Island/Sunshine Coast: four to six weeks

These are minimum suggested lead times. Longer lead time may be required in some circumstances, such as site visits.