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Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9 #
Account information
Your name, service address of the meter(s) being billed, account number and rate class appear in the top left corner of your bill.
Amount due
This shows the amount due and due date for payment. Your bill is mailed to you monthly, approximately 21 days before payment is due. Overdue accounts with a balance greater than $15 will have a 1.5 per cent per month late payment charge applied.
Basic charge
This is a fixed flat daily fee that partially recovers the fixed cost of our system and service, regardless of whether any gas has been used or not.
Billing summary
This shows all charges for this billing period, payments since the last billing period, adjustments and loan charges (if applicable).
Commodity charges
Commodity charges are based on consumption and charged per gigajoule to reflect the costs of buying and transporting gas on behalf of customers. We do not mark up these costs—you pay what we pay. With the exception of Revelstoke and Fort Nelson, commodity charges are separated into storage and transport and cost of gas. We review storage and transport annually and cost of gas quarterly with our regulator, the British Columbia Utilities Commission.
Comparison to previous year
The chart shows a comparison of your current month's bill to the same month last year.
Cost of gas used / Energy charge
This charge appears under commodity charges and reflects the market price of natural gas. We don’t mark up the cost of gas—you pay what we pay. We review the cost of natural gas every three months with our regulator, the British Columbia Utilities Commission. Customers who are enrolled in Customer Choice will see the charge per gigajoule, contract term and name and contact information of the independent gas marketer under cost of gas on their bill.
Current charges
This includes the energy charge, the delivery charges and appropriate taxes. The energy charge is based on rates set and regulated by the British Columbia Utilities Commission.
CUSTOMER CHOICE

This program allows residential customers in the Lower Mainland, Fraser Valley, Interior and the Kootenays (excluding Fort Nelson and Revelstoke) to choose who they purchase their natural gas from – FortisBC or a natural gas marketer. 

Delivery charge
This charge is based on consumption (per gigajoule) and pays for the cost of delivering gas through our system to your home or business. Delivery charges are reviewed annually with our regulator, the British Columbia Utilities Commission.
Equal Payment Plan

The Equal Payment Plan looks at your historical usage and divides your annual total into 12 instalment payments. Instalment amounts are reviewed every three months and may be adjusted up or down to reflect changes in your gas usage or gas rates.

Gas usage calculation
This measures the volume of gas you've used over this billing period. It lists your current meter reading, and subtracts your previous meter reading. The volume is multiplied by the conversion factor to give your gas usage in gigajoules.
Gigajoule
A gigajoule (GJ) is a measure of the energy in the gas. One GJ is roughly the amount of energy needed to heat a typical house for one day during cold winter weather. You pay for the gas you consume, measured in gigajoules.
Municipal Operating fee (also known as Operating fee or franchise fee)
​In some areas, an operating fee is applied to customers’ bills. This 3.09 per cent fee is on monthly charges, excluding tax. An operating fee is a levy that FortisBC collects on behalf of some municipalities. This fee gets passed on to the district, municipality, city, town or village you live in. It does not result in any additional revenue for FortisBC. When an operating fee is applicable, the BC Utilities Commission has approved the collection and transfer of this fee. For questions about operating fees in your area, please contact your local government.
Operating fee (also known as Municipal operating fee or franchise fee)
In some areas, an operating fee is applied to customers’ bills. This 3.09 per cent fee is on monthly charges, excluding tax. An operating fee is a levy that FortisBC collects on behalf of some municipalities. This fee gets passed on to the district, municipality, city, town or village you live in. It does not result in any additional revenue for FortisBC. When an operating fee is applicable, the BC Utilities Commission has approved the collection and transfer of this fee. For questions about operating fees in your area, please contact your local government.
Pre-Authorized Payment Plan

With the Pre-Authorized Payment Plan, the amount due is automatically withdrawn from your bank or other financial institution on the payment due date. 

Rate
The current amount you're paying per gigajoule (GJ) for natural gas.
Remittance stub
If you receive a paper bill and either mail your payment or pay in person at your financial institution, please include the remittance stub. If you access your bill online, it does not include a remittance stub and cannot be used for in person payments.
Storage and transport charges
This charge appears under commodity charges and reflects the prices we pay to other companies to store and transport gas through their pipelines and infrastructure. We do not mark up these costs, and they are reviewed annually with our regulator, the British Columbia Utilities Commission.
Total
The total amount due for the gas consumed this billing period.