The Equal Payment Plan helps you avoid seasonal fluctuations on your bill with 12 equal monthly instalments.
To qualify for the plan, your account must be up-to-date.
Signing up is easy
STEP 1 – log in to Account Online
STEP 2 – select Equal Payment Plan from the Payment options menu
STEP 3 – follow the steps to sign up
You can also call customer service at 1-888-224-2710, Monday-Friday 7 a.m. to 8 p.m.
How the plan works
We use your natural gas use over the past year to calculate a monthly average. You’re then charged 12 equal instalments. Monthly payments for new customers are based on either historical consumption at the address or average consumption for residential customers in the region and current rates.
The instalment amount is reviewed every three months and can be adjusted up or down to reflect significant changes in the weather, usage and rates.
At the end of the billing year, you'll receive a charge or credit for the difference between the monthly instalments and the cost of natural gas you've actually used. You’re then re-enrolled for the next 12 months at your new monthly amount.