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Caretaker options

Take care of a loved one’s account

Do you help an elderly family member or dependent manage their bill payments? We have solutions to help simplify bill payments and eliminate the worry for you.

  1. Have them authorize you to discuss their FortisBC account with us. To add your name to someone's account, please have the account holder call us at 1-888-224-2710 to authorize it. 
  2. Have them authorize you to use your mailing address on the account. All bills and correspondence will be mailed directly to you.
  3. Automate the payment. Through the Pre-authorized Payment Plan, bill payments are automatically withdrawn every month from a designated chequing account. There's no fee for joining, and the person you’re assisting will appreciate the convenience.