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Important flood information for natural gas and electricity customers

Updated May 26, 9:00 am

FortisBC is working with emergency response officials from across the province to address safety concerns following recent flooding.

We are closely monitoring our natural gas and electric systems for potential impacts. Please use caution and keep a safe distance from electrical and natural gas equipment that may have been impacted. Call us immediately if you see any significant concerns at 1-800-663-9911 (natural gas) or 1-866-436-7847 (electricity).

For emergency alerts about the flooding situation, visit EmergencyInfoBC.

Service restoration

Crews are working as quickly as possible to safely restore power and natural gas service to customers who have been impacted by floods.

Water damage to appliances

If flood water was in your home, you will need to ensure you call a BC Safety Authority licensed gas contractor. Don’t try to put natural gas appliances back in service yourself. For your safety, gas appliances that have been flooded should not be used until inspected by a licensed gas contractor.

A licensed gas contractor will check, clean, repair and pressure-test all gas pipes that have been clogged with mud or debris. They will also check switches, controls, thermostats, furnace heat exchangers, burner and pilot parts and rusting metal parts for damage.

Restarting natural gas appliances

If it was necessary to turn off your natural gas, you may find a red “outage” tag on your natural gas meter or your doorknob. A FortisBC technician will need to inspect the meter and regulator before turning the gas back on and relighting any appliances.

The BC Safety Authority's Bulletin on Emergency Post Flood Protocol for Re-Energizing Electrical and Gas outlines the steps to restore electrical and gas service after a flooding incident.

Excavation

Before doing any excavating, trenching or clearing on your property to protect it from a flood or clean up after, be sure to always call BC One Call to get natural gas line location details. When you call, indicate if it’s an emergency situation and you will be provided with further instruction. Call at 1-800-474-6886 or click on bconecall.ca.

Have a sump pump? Be prepared.

Windy weather may result in storms that impact electrical service to customers. Residents using a  sump pump to remove accumulated water should be prepared in the event of a power outage. A backup generator will provide a source of power in the event of an unexpected outage, ensuring that your home remains dry.

More information

For more information about safety in weather emergencies, see FortisBC Flood & Storm Safety.

For emergency alerts about the flooding situation, visit EmergencyInfoBC.

To contact FortisBC:

Natural gas emergencies
Call toll free: 1-800-663-9911 (24 hours)

Electricity emergencies or power outages
Call toll free: 1-866-436-7847 (24 hours)