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Keeping up with Clint – our FortisBC customer service technician

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by Erika Schade
August 22, 2016

Safety

It’s official, customer service technicians have one of the most interesting jobs out there. Bright and early each morning countless customer service technicians are heading out to neighbourhoods across the province and making sure your meter is working just as it should be. These dynamic individuals are constantly on the move, solving problems for customers and facing new challenges each day.

We were curious to learn exactly what a service technician encounters in any given day, so we decided to catch up with Clint, one of FortisBC’s service technicians. Here’s what he had to say:

What does a typical day look like for you?

A typical day may involve a number of various jobs. If you are on dedicated meter change, your day consists of morning and afternoon appointments to exchange customers’ meters for new ones. If you are on ‘Trouble Calls’ during the day, you are responding to all different types of emergencies throughout the day. You can expect to receive calls about hit lines, inside and outside odors and appliance safety, just to name a few.

How do you keep FortisBC customers safe?

Keeping our customers safe is a major part of being a customer service technician. Every job that we attend, whether an emergency or meter exchange, provides an opportunity to help people with their natural gas needs, solve a problem or educate customers on the importance of meter safety.

What are some of the trends you see with customers? 

Most customers keep their meters free and clear of debris. There are exceptions though - including meters that have been surrounded by overgrown shrubs, ice, snow and homemade structures.

Can you tell me about a time when you had to respond to an incident?

Meter posts are very important when the meter set is in a location where a vehicle may come into contact with it. There have been cases where customers have accidentally backed into their meter with their vehicle. Installing meter protection posts can help customers avoid this situation.

What kind of situations do you see this time of year?

A common issue during the spring and summer months are when plants start to grow. Many meter sets become overgrown with vegetation which makes them difficult to find and work on. The meter and regulator need to be accessible at all times.

If you could give one message to FortisBC customers about meter safety, what would that be?

One of the most important things to remember is to keep your meter set clear and accessible!

Check out our seasonal meter safety tips to learn more.