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Don’t be a 2017 statistic, call or click before you dig

by Amy Bunton
May 9, 2017

Safety, Natural gas, Electricity, Customer service

Do you know what’s below when you’re digging in your garden or yard?

Last year, there were more than 1,000 incidents of damage to underground natural gas lines across British Columbia. A home renovation, landscaping project or a simple misplaced shovel while digging in a garden could damage underground utility lines and cause a hazardous situation.

Additionally, a damaged gas line can require costly repairs which often cause traffic delays and natural gas service interruptions.

The good news?

Most of these incidents can be easily avoided.

When digging outside, take the necessary steps to confirm there are no buried utility lines such as telecommunication cables, water and sewage lines, natural gas lines or electrical wires where you’re about to dig.

What should you do?

First, contact BC One Call— a free service that provides the location of underground lines— before digging. Requests can be made online or by phone at 1-800-474-6886. The service is available 24/7, 365 days a year. Requests should be made a minimum of three full business days before you dig.

Making the call is easy, but it’s only the first step. Once you have your One Call ticket, make sure you understand what it says. If you don’t, call us at 1-888-822-6555.


  1. Use the information provided to mark the location of buried lines.
  2. Carefully hand dig to expose the lines—do not use power equipment within one metre of the gas line.
  3. Proceed with your project, avoiding the line.


Whether you’re excavating on a job site or digging in your own garden, don’t be a 2017 statistic - call or click before you dig.