Navigate Up
Sign In

We’re at your service

Share
by Roger Dall’Antonia
April 18, 2017

Customer service

​At FortisBC, we enjoy hearing directly from our customers. Whether you have a question about your bill, need to make a payment, or have comments, there are a few ways you can reach us.

Natural gas customers can connect with us by calling our toll-free number at 1-888-224-2710, Monday to Friday from 7 a.m. to 8 p.m. local time.

If you are experiencing an emergency relating to a gas leak, leave the premise and call 911 or our 24 hour gas emergency line toll free at: 1-800-663-9911.

For our electricity customers, contact us by phone at our toll-free number 1-866-436-7847, Monday to Friday from 7 a.m. to 7 p.m. local time.

In case of an emergency related to electricity in our service area, or if you need to report a power outage, call us toll free at 1-866-436-7847 (24 hours).

All of our customers have the option to email us or access your account 24 hours a day by using Account Online. If you haven’t already registered, we encourage you to do so and access your information when you need it.

For those seeking more information about FortisBC, follow us on Twitter @FortisBC to receive daily news and updates.

We look forward to hearing from you!