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What you need to know when a stranger comes knocking

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by Diana Sorace
March 6, 2017

Safety, Customer service

UPDATED: April 19, 2018



If you receive a knock at your door and someone asks to see your furnace, consider this - the person you may be speaking to might not be who they say they are. FortisBC has received a significant number of inquiries and complaints relating to persons claiming to be from FortisBC visiting customers’ homes and asking to inspect their furnaces or other appliances.

Door-to-door sales visits often occur and exist in every industry, but sometimes a salesperson may pose as a well-respected brand or company, when they are in fact not.

Here’s what you need to know:

  • FortisBC does not solicit door-to-door. From time-to-time, a FortisBC representative could come to your door to notify you if there will be construction work in your area, but we are there to provide information only, not to come into your home to see your appliances. So, if you receive a visit from someone claiming to be from FortisBC ask for their information and call us to verify if you are not sure.
  • Be cautious of anyone who shows up unannounced claiming to be from FortisBC, or offering appliance inspections.
  • Always ask for photo identification and get the name of the person offering the services and the business or firm they represent.
  • If you ask the salesperson to leave, they must leave right away. If you feel unsafe, call your local police department.
  • When in doubt, do not provide your personal information or let the visitor into your home.

If you receive a suspicious visit from someone claiming to be a FortisBC representative, call us. Customers can be certain they are speaking to a legitimate FortisBC customer service representative if they contact FortisBC at 1-888-224-2710 or online.

Our concerned customers have shared their stories in the news. Have a look to learn about their experiences and what to look out for: