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What you need to know when a stranger comes knocking

by Diana Sorace
March 6, 2017

Safety, Customer service

If you receive a knock at your door and someone asks to see your furnace, consider this - the person you may be speaking to might not be who they say they are. Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.

Door-to-door sales visits often occur and exist in every industry, but sometimes a salesperson may pose as a well-respected brand or company, when they are in fact not. 

Here’s what you need to know:

  • FortisBC does not solicit door-to-door. From time-to-time, a FortisBC representative could come to your door to notify you if there will be construction work in your area, but we are there to provide information only, not to come into your home to see your appliances. So, if you receive a visit from someone claiming to be from FortisBC ask for their information and call us to verify if you are not sure.
  • Be cautious of anyone who shows up unannounced offering appliance inspections.
  • Always ask for photo identification and get the name of the person and the business.
  • If you ask the salesperson to leave, they must leave right away. If you feel unsafe, call your local police department.

When in doubt, do not provide your personal information or let the visitor into your home.

Coincidentally, March is national Fraud Prevention Month, led by the Competition Bureau of Canada. During this month, consumers are asked to “Recognize, Reject and Report Fraud” – we encourage all of our customers who encounter suspicious door-to-door salespeople to document what you see, what information is given and then contact us first at 1-888-224-2710 or online.

Our concerned customers have shared their stories recently in the news, have a look to learn about their experiences: