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Customer service

​The customer service team represents FortisBC directly to our customers every day. They work from our in-house customer service centres in Burnaby, Prince George, Trail and Kelowna and are knowledgeable about our business as well as the province’s energy needs.

Members of this team work in:

  • customer contact centres
  • construction services contact centres
  • billing operations

Career snapshot

Customer service representative

As part of this team, you embrace our customer-centred culture and possess excellent customer service, interpersonal and communication skills. You’re a key contact for customers inquiring about accounts, billing, payments and programs, as well as handling emergency calls. You’re supported by the latest customer service software and a comprehensive knowledge base, so computer skills are essential, including fast, accurate keyboarding and data entry. Knowledge of energy and utilities and previous call centre experience is great to have.

“There’s so much opportunity in customer service because you learn everything about the business. A customer can call and ask you anything - after a short time, you gain knowledge that will benefit any role you’re in at FortisBC. We support our staff to resolve any question that comes in and provide our customers with the high-quality service they deserve.”

Chris, Construction Services Contact Centre Manager

 

 Career opportunities

 

Search current job openings at FortisBC and apply online.

 

 Watch our employees tell their FortisBC story