FortisBC: Contact Us

For General Inquiries:

Call our Customer Contact Centre at 1-866-4FORTIS (1-866-436-7847) Monday to Friday 7am to 7pm.

Report a power outage, emergency or downed power line:

Call our 24-hour emergency and power repair number at 1-866-4FORTIS (1-866-436-7847) and press Option 1.

Questions about your billing or want to learn more about FortisBC PowerSense energy efficiency programs?

Call our Customer Contact Centre at 1-866-4FORTIS (1-866-436-7847) Monday to Friday 7am to 7pm or you can use our electronic inquiry form or e-mail us at fortisbc@fortisbc.com.

Mailing Address

Head Office
Suite 100, 1975 Springfield Road
Kelowna, British Columbia V1Y 7V7

If you have a larger house and aren't using one or more rooms, be sure to lower the heat to those rooms by closing the vents or turning down the heaters. Check your basement and attic to ensure you're not heating areas that aren't occupied.

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