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Bill & payment options

Understanding your bill

View sample bills and a glossary of terms that are used on your bill.

eBill service – your paperless natural gas bill

FortisBC’s eBill service is a fast, easy and environmentally friendly way to access your natural gas bill.

Ways to pay your bill

Find out which payment method is right for you.

Caretaker options

Helpful bill payment tips for carers of dependants or elderly parents and relatives.

Equal Payment Plan

Tired of worrying about your winter gas bills? The Equal Payment Plan divides your total annual gas bill into 12 instalment payments. This can make it easier to budget month to month without seasonal highs and lows. The Equal Payment Plan costs you nothing and starts the month that you apply.

Payment terms

Learn when an account is considered to be past due and what to do if you've receive a disconnection notice.

 

 Account Online

 

Access your FortisBC natural gas account online.

  • View current account balance.
  • Sign up for eBill.
  • Download your gas consumption history
  • Start, stop or move your service.
  • Submit your own meter readings.

Account Online Login

 

 New Customer Service Centres

 

We're proud to be serving you directly from our new centres in Burnaby and Prince George.

Learn more

 

 Large print billing statements available

 
Customers with visual disabilities can request the large print service by calling the FortisBC natural gas Customer Service Centre. 1-888-224-2710