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Accounts & billing

Start or stop a FortisBC account?

Do you need to start or stop a FortisBC account? Let us know in advance to ensure we have the information to process your request.

Planning construction or renovations?

If you need to have gas service installed, moved or removed, let us know well in advance to ensure we have the information to process your request. You can now submit your gas service application online.

Are you moving?

Let us know in advance to ensure that your account is either cancelled or transferred to your new location. 

eBill service – your paperless natural gas bill

FortisBC’s eBill service is a fast, easy and environmentally friendly way to access your natural gas bill. 

Ways to pay your bill

We offer several ways to pay your monthly bill.  Choose the option that's most convenient for you.

Call before you dig

Whether you're landscaping, planting trees, installing a fence or building a deck, it's important to know what lies underground.

Request gas line information from BC One Call at
1-800-474-6886 or cellular *6886
.

 

 Account Online

 

Access your FortisBC natural gas account online.

  • View current account balance.
  • Sign up for eBill.
  • Download your gas consumption history
  • Start, stop or move your service.
  • Submit your own meter readings.

Account Online Login

 

 Customer service

 
Small business customers

1-888-224-2710 Toll free
1-250-979-4900 International
1-888-224-2720 Fax

Email:  gas.customerinquiry@fortisbc.com

Hours — Pacific Time
7 a.m. to 8 p.m. Mon. - Fri.
9 a.m. to 5 p.m. Sat.

Large commercial & industrial customers

For billing questions:

1-855-873-8773

Email:  Customer service

Hours — Pacific Time
8 a.m. to 4 p.m. Mon. - Fri.

For other inquiries:

Contact an Account Manager

 

 How to save energy

 

​Make your business more energy efficient and save money.

Learn more