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Large commercial & industrial customers

Installing a new gas service

To have a new or additional gas service line installed, submit your completed application form in a PDF version by mail or email. We’ll then contact you with a price quote and to review the service agreement for your approval.

Mail:  FortisBC Energy Inc.
          Install Centre
          16705 Fraser Highway
          Surrey, BC V4N 0E8
Email us

Start, stop or move your service

​Lower Mainland, Squamish and Interior

To start, stop or move your gas service, log in to Account Online at least two business days in advance and follow a few simple steps to let us know if you’d like to start or stop your service or if you’re moving.

You can also call customer service:

604-663-3677
Monday-Friday: 8 a.m. to 4 p.m.

Vancouver Island, Sunshine Coast and Whistler

To start, stop or move your gas service, log in to Account Online at least two business days in advance and follow a few simple steps to let us know if you’d like to start or stop your service or if you’re moving.

You can also call customer service or email a large commercial markets account manager:

250-751-8351
Email an account manager

Large commercial and institutional operations include:

  • school districts and universities/colleges
  • hospitals and hospital regions
  • municipal, provincial and federal government buildings
  • greenhouses and nurseries
  • dry kiln operations and value-added wood processing
  • asphalt plants
  • fish processing operations
  • commercial laundries
  • recreation centres

For industrial businesses such as pulp and paper mills and electrical generation/co-generation plants, please call or email an account manager:

604-592-7991
Email an account manager