A new construction or major renovation project needs upfront planning to make the job run smoothly. Planning your new gas service is part of that process.
You can complete an application by online form, phone or fax, mail or email.
Online
Use the online gas service application
Residential gas services for new construction and renovation projects
Do you need to install or remove gas service to a building? Submit your completed application by online form, fax, phone or email. We will then contact you with a price quote and review the service agreement for your approval.
Installation
To arrange gas services for new construction or renovation projects:
Installation Centre
Hours: Mon-Fri, 7a.m. - 5 p.m.
Mail: 16705 Fraser Highway, Surrey, BC V4N 0E8
Toll free: 1-888-224- 2710
Fax: 1-888-592-8267 (toll free), 604-592-8267 (local)
Email: gasservice@fortisbc.com
Include the following when you submit your application:
- the quantity and type of gas appliances to be connected,
- your delivery pressure, and
- the name and phone number of your heating contractor.
To meet your request, we require a minimum lead time of 4 weeks for the Lower Mainland (Metro Vancouver), 4 weeks for the Interior, 5 weeks for Squamish, and 5 weeks for Vancouver Island and Whistler.
*Please note some installations may require intensive planning and will not fall within these time frames. In those instances we will have a planner contact you regarding your project.
Removal
To have gas service removed, for example for a building demolition, submit the gas abandonment application form using the online gas application form, or download it in Word (266 KB) or PDF (53 KB) and submit it by phone, fax , mail, or email: gasservice@fortisbc.com. Or call us toll free at 1-888-224- 2710.
Submit your removal request form ahead of time. Allow a minimum of 4 weeks for the Lower Mainland (Metro Vancouver), 4 weeks for the Interior, 5 weeks for Squamish, and 5 weeks for Vancouver Island and Whistler.
Vancouver Island and Sunshine Coast