New construction and major renovation projects need upfront planning to make the jobs run smoothly. Planning your new gas service, alternation or conversion is part of that process.
To speed up processing of your construction order, please ensure that you are the registered owner of the property requiring work.
See our terms and conditions (PDF 17 KB) for detailed information on FortisBC quotations and charge structures.
Find out what's involved when you need to have natural gas lines installed (161 KB).
To order gas services, follow these steps:
Submit an application
You can submit a completed application by online form, phone or fax, mail or email.
Online
Use the online gas service application
Phone
Toll free: 1-888-224-2710
International: 1-250-979-4900
Fax, mail or email
Download a gas service installation application in Word (2.1 MB) or PDF (2.1 MB), complete, and submit it by fax, mail or email.
- Fax: 1-888-592-8267 (toll free), 604-592-8267 (local)
- Mail: 16705 Fraser Highway, Surrey, BC V4N 0E8
- Email: gasservice@fortisbc.com
Hours
Mon - Fri, 7 a.m. - 5 p.m.
Include the following when you submit your application:
- the quantity and type of gas appliances to be connected,
- your delivery pressure, and
- the name and phone number of your heating contractor.
Coordinate with FortisBC
Coordinate with FortisBC
After we receive your application, a FortisBC install coordinator will contact you with immediate pricing for routine jobs, automated processing and scheduling capability.
If you are requesting service for a commercial project or subdivision, you must provide a detailed site plan. Each meter set needs a separate identifiable civic address.
Prepare the site
Before we can install service, you'll need to prepare the site for installation:
- clear trees, brush, dirt piles, building materials and other obstructions from the right of way and service/trench route - allow three metres (10 feet) of clearance for equipment
- identify your property boundaries with stakes or flags
- identify buildings and mark meter locations
- show future building plans such as decks, patios, landscaping or fencing that might interfere with the location of your natural gas installation
- mark the location of underground facilities or expose them by hand