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Burnaby Customer Service Centre

​The Burnaby Customer Service Centre opened on January 3rd, 2012. About 200 employees work here in customer contact and billing operations.

Located in the Willingdon Park area of Burnaby, this new facility is energy efficient and centrally located.

Built for energy efficiency and comfort

The building is LEED (Leadership in Energy and Environmental Design) Gold certified and anticipated to have 21 per cent energy savings compared to a non-LEED rated building. High-efficiency condensing natural gas boilers provide heat and a roof-mounted solar panel preheats the hot water supply.

Convenient commuting

The new customer service centre is close to FortisBC’s existing Burnaby Operations office, and easily reached by transit, bike and walking. It is minutes from Gilmore and Brentwood Town Centre SkyTrain stations and near bike and walking paths.

“This is great news for Burnaby. We are thrilled to welcome another [FortisBC] facility to our city and look forward to the many benefits their new office will bring to the community, including job opportunities.” – Mayor Derek Corrigan, City of Burnaby

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